How we collect, use, and protect your information
At MyCalls AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our AI virtual employee services.
By using our services, you agree to the collection and use of information in accordance with this policy.
We may collect the following personal information:
We automatically collect information about how you use our services:
Information from your interactions with our AI virtual employees, including call recordings, chat logs, and conversation analytics (with your consent).
We use the collected information for the following purposes:
To provide, maintain, and improve our AI virtual employee services
To create and manage your account, process payments, and provide customer support
To analyze usage patterns and improve our AI algorithms and service quality
To send service updates, security alerts, and important notifications
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
We implement comprehensive security measures to protect your information:
All data is encrypted in transit and at rest using industry-standard encryption protocols
Strict access controls and authentication mechanisms to prevent unauthorized access
24/7 security monitoring and incident response procedures
Compliance with international data protection standards and regulations
You have the following rights regarding your personal information:
Request access to your personal information we hold
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request a copy of your data in a portable format
Object to certain types of data processing
Request restriction of data processing in certain circumstances
To exercise any of these rights, please contact us at mycalls@novayai.com
We use cookies and similar technologies to enhance your experience:
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Riyadh - Kingdom of Saudi Arabia
We will respond to your privacy-related inquiries within 48 hours.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date.
For significant changes, we will provide additional notice through email or prominent website announcements.